Terms and Conditions
The use of services from Extrazone.net, [hereafter referred to as "Extrazone"] constitutes agreement to these terms and conditions.
All services provided by Extrazone may be used for lawful purposes only. Extrazone shall not be responsible for any damages your business may suffer. Extrazone makes no warranties of any kind, expressed or implied for services we provide. Extrazone disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Extrazone and its employees. Extrazone reserves the right to change its policies at any time without prior notification.
We will setup your account after we have received payment. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. Providing false contact information of any kind may result in the termination of your account. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.
Billing and Payment Information
You agree to supply appropriate payment for the services received from Extrazone, in advance of the time period during which such services are provided. You agree that until and unless you notify Extrazone of your desire to cancel any or all services received, those services will be billed on a recurring basis.
- Late Payment
All invoices must be paid within the invoice due date. Any invoice that is outstanding for more than 7 days may result in the suspension of Services. If invoices are not paid after 20 days the account may be terminated and all files may be deleted.
- Money-back Guarantee
If you are not completely satisfied with these hosting services and you terminate your account within 30 days of signing up for the Services, you will be given a full refund of the amount paid for hosting. The 30 day money back guarantee does not apply to hosting account using promotional code one cent for the first month.
- Non-refundable Products and Services
All scripts , PTC sites for sale , adding funds and hosting service that use coupons one cent for the first month are non-refundable.
Coupons and discounts for 1 cent hosting are only valid towards the initial purchase and do not affect the renewal or recurring price.
- Cancellations & Refunds
Customers may cancel at any time, Prorated refunds will also not be made for unused time because of a server issue or similar. If any of the terms of service (TOS) is violated a refund will not be provided. If you request an immediate cancellation we reserve the right to terminate your services and delete data immediately after you submit the request. For "End of Billing Cycle" cancellations we reserve the right to cancel your service and delete data at any time on the last day of the current billing cycle.
Only an immediate cancellation are eligible for a refund. For example, if you've paid for one year hosting fee, then you request an immediate cancellation before due date of the current billing cycle. You will get prorated refund = Paid amount - number of month using service x monthly fee. Refunds can make after your hosting account terminated UPON TERMINATION OF THE SERVICES FOR ANY REASON, USER CONTENT, USER WEBSITES, AND OTHER DATA WILL BE DELETED.
- Price Changes
The amount you pay for hosting will never increase from the date of purchase. We reserve the right to change prices listed on Extrazone.net, and the right to increase the amount of resources given to plans at any time.
We will make every effort to help you move your site to us. However, transfers are provided as a courtesy service, and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host. The free transfer services are available for 30 days from your signup date. Transfers outside of the 30 day free period will incur a charge; please contact a member of the transfers department with specific details to receive a price quote.
Prohibited are sites that promote any illegal activity or present content that may be damaging to Extrazone' servers, or any other server on the Internet. Links to such materials are also prohibited. Any attempt to undermine or cause harm to a server or customer of Extrazone is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund. Server abuse includes but is not limited to the following:
B. Denial of Service Attacks
C. Hacking/cracking of any kind (This includes exploits)
D. CPU/Resource intensive Programs
E: Transmission, storage or distribution of any information, data, or material in violation of any law or regulation is prohibited. This included but not limited to: copyrighted material, trademarks, or any other illegal content. Examples: Movies, MP3s, Pirated Software, Hacker Programs, or Warez Sites.
F: We do not allow IRC on our shared web hosting servers.
G: Warez, image/file dump, mirror, or ad services.
H: Autosurf sites, investment sites, escrow, HYIP, bank debenture programs, or lottery sites.
I: Brute force programs, IP scanners, mail bombers, and spam scripts.
J: Adult-oriented sites, pornography and sex related content are allowed only on our web hosting and reseller accounts. Child pornography is strictly prohibited.
K: Websites with the following content: Racism of any kind including but not limited to color, religion, creed, or any other beliefs. Other content that is prohibited are threats, hate websites, terrorist websites, violent websites, and malicious content.
Extrazone will be the sole arbiter as to what constitutes as a violation of server abuse, and reserve the right to terminate the account without notification.
Copyright / Trademark
The customer agrees to indemnify and hold harmless Extrazone from any claims resulting from the use of our services. Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. Any account found to be in violation of anothers copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting.
All transactions with third party providers are solely between the visitor and the individual provider. Extrazone is not the agent, representative,trustee or fiduciary of you or the third party provider in any transaction. Some products provided by Extrazone are provided under license with vendors,and the use of any such third party products will be governed by the applicable license agreement, if any, with such third party. We do not make any representations or warranties regarding, and are not liable for, the quality, availability, or timeliness of goods or services provided by a third party provider. You undertake all transactions with these providers at your own risk. We do not warrant the accuracy or completeness of any information regarding third party providers
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and "double opt-in" will be treated as spam. Any user who sends out spam will have their account terminated with or without notice. Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, email, instant messaging, or usenet/newsgroups. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated. Extrazone reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion. Extrazone reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is entirely at the discretion of Extrazone.
Backups & Data Loss
Your use of the services offered by Extrazone is at your sole risk. Extrazone is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Extrazone' servers. Extrazone provides free courtesy backups for all of our clients however we do not provide any guarantee on the availability or the ability of restoration for our backups. Our backups are designed to be restored in a disaster event. Restoring a single website/file/folder etc. is very time consuming and we may charge a fee of $10 per restoration. Even though we backup your data, we strongly recommend you have local backups available.
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the coverages. Unused transfer in one month cannot be carried over to the next month.
Customers may not initiate any of the following; if any customer does, Eztrazone reserves the right to suspend/terminate the account with no refund. Depending on the severity of the violation there will/won't be warnings sent.
(1) Misuse of resources: Intentional misuse of system resources, including but not limited to running programs that consume excessive network capacity, CPU cycles, or disk I/O that can affect other websites on the same server.
(2) Use 20% or more of system CPU resources (of the main server where your website is hosted at) for longer than 90 seconds.
Refusal of Service
Extrazone reserve the right to refuse, cancel, suspend or terminate service, at our sole discretion.
If in doubt regarding the acceptability of your site or service, please contact us at email@example.com and we will be happy to assist you